My Southern Cross

Designed with members, for members – it’s super-fast, easy and secure

My Southern Cross is a secure, online service that makes using your health insurance easy. If you’re a member on a policy, there’s also more options and features for non-policyholders so you too can manage your policy 24/7 with My Southern Cross.

• Manage your health insurance policy on the go
• Check your benefits balances
• See your cover and any pre-existing conditions
• View and store your documents
• Update your profile, contact details and preferences
• Make claims*
• Check and update payment details*
• Access virtual GP consultations through CareHQ
• Request prior approval for upcoming treatments

To access My Southern Cross and get the best experience, use our browser checker to confirm that we support your operating system and / or internet browser.

Claiming on the go with the My Southern Cross app

You can download the app for fast claiming on the go, view your policy details, and more.

Find out more about the app or download it now. You will need your policy number or member card number handy to be able to sign into the app.

Click here to view the My Southern Cross Terms of Use. 

Southern Cross Medical Care Society (trading as Southern Cross Health Society) is a licensed insurer and a licensed financial advice provider. For more information about the financial advice service we provide and a copy of our public disclosure statement please visit southerncross.co.nz/disclosure-statement.

Southern Cross Medical Care Society (trading as Southern Cross Health Society) has an A+ (Strong) financial strength rating given by S&P Global Ratings Australia Pty Ltd. The rating scale is: AAA (Extremely Strong), AA (Very Strong), A (Strong), BBB (Good), BB (Marginal), B (Weak), CCC (Very Weak), CC (Extremely Weak), SD or D (Selective Default or Default). Ratings from ‘AA’ to ‘CCC’ may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. Full details of the rating scale are available at S&P Global Ratings. S&P Global Ratings Australia Pty Ltd is an approved rating agency under the Insurance (Prudential Supervision) Act 2010.